Client Snapshot: US & Canada payroll stabilization for a Fortune 500 manufacturing company.

The Challenge

Manufacturing company with U.S. and Canadian operations facing payroll instability.

Our Role

•  Move from EV5 in USA and Workforce Now in Canda to GlobalView (SAP Payroll).
•  Moved payroll operations from USA to Mexico.
•  Minimal documentation and training.
•  WFM and Payroll issues post implementation.

Work Delivered

•  Reviewed issued issue logs and setup documentation where available.
•  Review implementation documentation requirements against setup.
•  Manually calculated T4 and W2s and adjusted as needed.
•  Identified issues with configuration.
•  Worked with ADP to determine root cause of issues.
•  Worked with payroll team to correct processing errors and update documentation.
•  Fixed WFM / time issues.

The Outcome

•  Reissued T4s and W2 corrections before filing deadlines.
•  Correct eligible earnings for retirements savings plans for USA and CAN.
•  Documented payroll / WFM setup & mapping and trained payroll team.
•  Fixed configuration issues both in WFM and Payroll system.
•  Fixed integration issues and logic.
•  Fixed Regular Rate of Pay calculation (USA) and taxation (USA and CAN).
•  Created adjustments, updated processes / RACI.